Operations Manager – High-End Restaurant

Position Summary

We are seeking an experienced and results-driven Operations Manager to oversee the daily operations of our luxury dining establishment. The ideal candidate will ensure exceptional guest experiences, maintain the highest standards of service excellence, optimize operational efficiency, and lead a high-performing team in a fast-paced fine dining environment. This role requires strong leadership, financial acumen, attention to detail and a passion for hospitality.

Key Responsibilities

Operational Leadership

• Manage and oversee all front-of-house and back-of-house operations to ensure seamless service delivery.
• Maintain and enforce fine dining service standards, policies and procedures.
• Monitor daily operations to ensure efficiency, quality, cleanliness and compliance with company standards.
• Coordinate closely with culinary, beverage, and service teams to ensure exceptional guest experiences.

Guest Experience Management

• Ensure every guest receives personalized, high-quality service.
• Address guest concerns, complaints, and special requests promptly and professionally.
• Monitor guest feedback and implement improvements to enhance satisfaction and loyalty.
• Foster a culture focused on hospitality excellence and attention to detail.

Team Leadership & Development

• Recruit, train, coach and mentor management and service staff.
• Conduct performance evaluations and provide ongoing feedback.
• Develop employee schedules while optimizing labor costs.
• Promote a positive work environment focused on teamwork, accountability and professional growth.

Financial Management

• Monitor restaurant profitability, budgets and operating expenses.
• Analyze financial reports, sales trends, labor costs and inventory performance.
• Implement cost-control measures without compromising service quality.
• Assist in achieving revenue targets and profitability goals.

Inventory & Vendor Management

• Oversee purchasing, inventory controls and stock management.
• Build and maintain relationships with suppliers and vendors.
• Ensure proper receiving, storage and inventory procedures.
• Minimize waste and maximize operational efficiency.

Compliance & Safety

• Ensure compliance with all health, safety, sanitation and licensing regulations.
• Maintain food safety standards and workplace safety procedures.
• Conduct regular operational audits and inspections.
• Ensure adherence to local, state and federal regulations.

Event & VIP Management

• Coordinate private dining events, special functions and VIP guest experiences.
• Collaborate with marketing and events teams to execute promotions and special programs.
• Ensure flawless execution of high-profile events and guest engagements.

Qualifications

Required

• Bachelor’s degree in Hospitality Management, Business Administration or related field
• 5+ years of management experience in upscale or fine dining restaurants.
• Strong knowledge of restaurant operations, service standards and hospitality best practices.
• Proven leadership and team management experience.
• Strong financial analysis and budgeting skills.
• Excellent communication, interpersonal and conflict-resolution abilities.
• Proficiency with restaurant POS systems, inventory management software and Microsoft Office.

Preferred

• Experience managing luxury or high-volume fine dining restaurants/establishments.
• Wine, spirits, or sommelier knowledge.
• Multi-unit restaurant management experience.

Key Competencies

• Leadership & Team Development
• Guest Service Excellence
• Financial & Business Acumen
• Strategic Planning
• Problem Solving & Decision Making
• Operational Efficiency
• Attention to Detail
• Communication & Relationship Building
• Time Management
• Adaptability Under Pressure

Performance Metrics

• Guest Satisfaction Scores
• Revenue Growth
• Labor Cost Management
• Food & Beverage Cost Control
• Employee Retention & Engagement
• Health & Safety Compliance
• Operational Efficiency Indicators

Compensation & Benefits

• Competitive Salary
• Performance-Based Bonus Program
• Health Insurance  
• Paid Time Off
• Employee Dining Benefits
• Professional Development Opportunities
• Career Advancement Pathways

Equal Opportunity Employer: We are committed to creating an inclusive workplace and welcome applications from qualified candidates of all backgrounds.

Method of Application:

Qualified candidates are invited to submit their resumes detailing their experience and qualifications by 4^th July 2026 to [email protected]